FAQs

Nello tello FAQs

1

WHAT IS NELLO TELLO?

nello tello is an app that enables keyless entry to your building. It works with every intercom system that calls phone numbers when someone rings at your bell. nello tello provides keyless access for you, your family & friends, guests, and service providers, such as parcel deliveries or housekeeping services.

2

WILL NELLO TELLO BE COMPATIBLE WITH MY PLACE?

nello tello is compatible with every intercom system that calls a phone number when someone rings your bell. These intercom systems are usually called dialer intercom systems, telephone-based entry systems or IP-based intercoms. If you have a “normal” intercom system in your place that has a dedicated intercom phone in your apartment, then nello one is the product you need. If you are in doubt what kind of intercom you have, just shoot us an email to hello@nello.io.

3

IS NELLO TELLO EASY TO INSTALL?

nello tello is super easy to install. When you sign up for nello tello in the app, we will instantly generate a forwarding number for you that you can give to your landlord or super to replace your existing dialer forwarding number. That is all you have to do.

4

FOR WHICH SMARTPHONE OPERATING SYSTEMS WILL YOU PUBLISH THE NELLO APP?

We have already published the iOS version of the nello app. The Android version will be released very soon. To stay tuned, subscribe to our newsletter.

5

WHO CAN I GRANT ACCESS?

The person who has setup nello nello tello automatically becomes the first master user. Master users can add any number of other users with master or restricted rights. Besides, all master users can set 4-digit access codes for everyone who should get access but doesn’t have the nello app. These 4-digit codes are especially handy for everyone without a smartphone, such as delivery couriers or your housekeeping service.

6

WHAT OPENING MODES DOES NELLO TELLO OFFER?

You can add users who are allowed to access your apartment building or your property via app, you can have 4-digit codes programmed that need to be read out by the visitor and you can open your door with the remote control feature after you have been notified about a bell ring.

7

HOW DO THOSE 4-DIGIT CODES WORK IN DETAIL?

Within the nello app you can create unique 4-digit codes for guests and service providers. You can easily share those codes via the app or any other way. Once a person arrives, he or she rings your bell as usual. However, it is not you who picks up the call, but the nello tello voice recognition system. The system greets the visitor and asks for a 4-digit code. The visitor then reads the code and is granted access if the code has been correct. If the code has been recognized correctly the call will be forwarded to a phone number specified by you. Once someone has entered your building with one of your codes you can be instantly notified if you want to.

8

WHAT HAPPENS IF THE BATTERY OF MY SMARTPHONE DIES?

You don’t need to worry because there will still be the traditional way to enter your home without a smartphone: You can still use your existing, mechanical key as the lock is not exchanged when you install nello tello. You can also ask another authorized person (friends, family) to open the door for you. You can also get any other smartphone, download the nello app and login with your credentials to open the door for yourself.

9

HOW DO I USE AMAZON ALEXA WITH NELLO TELLO TO OPEN MY DOOR?

If you have an Amazon Echo, you can tell Alexa to tell nello to open the door. So, you can open your door with your voice. This works as follows: You are at home and receive a push notification or a phone call from nello to inform you about someone ringing your bell. You don’t pick-up your phone, but you simply tell Alexa to open the door for you. To make this work, you simply need to have installed the nello skill in your Amazon Alexa app and have once logged in with your nello credentials. That’s it.

Nello one FAQs

1

WHAT IS NELLO ONE?

nello one is a small WiFi-enabled chip that upgrades your existing intercom. You can easily install nello one in the intercom unit in your apartment. Now, you can conveniently control your intercom with the nello app and open all the doors you can open from your intercom: you get hands-free keyless entry for yourself, you can set up time-windows for guests without the app or you can grant access to service providers.

2

WITH WHAT KIND OF DOORS IS NELLO ONE WORKING?

nello one works with main entrance doors to apartment buildings and with all other doors that are equipped with an electric strike (also known as “Buzzer”). That may be your front door if you live in a house, that may be your garden gate or even your apartment door. To make it short: nello one is a smart lock for every door that can be opened by an electric strike.

3

WILL NELLO ONE BE COMPATIBLE WITH MY PLACE?

The likelihood is very high as we are real experts in intercom systems and nello one is designed in such a way to be compatible with all of them. If you are unsure you can check our website or send us a picture of the intercom phone to hello@nello.io.

4

WHAT IS THE EXPECTED DELIVERY DATE FOR NELLO ONE?

nello one was funded successfully with Kickstarter and can still only be pre-ordered. If you want to be among the first to receive yours, pre-order as soon as possible. We expect to be able to deliver the first nello ones in November 2016.

5

IS NELLO ONE EASY TO INSTALL?

Yes, it is really easy. Actually way easier than installing any other smart lock in the market. You only need to open your intercom, attach a pair of wires to it and finish setup with your smartphone. We will provide detailed installation guides for you so that you only need to follow the steps.

6

WHERE IS NELLO ONE INSTALLED?

nello one is made for you, not for anyone else. Thus, you install it in your intercom phone in your apartment or house. There is no need for any modifications at a central place in your building to which you don’t have access to!

7

FOR WHICH SMARTPHONE OPERATING SYSTEMS WILL YOU PUBLISH THE NELLO APP?

We will support iOS and Android as from launch.

8

WHO CAN I GRANT ACCESS?

The person who has installed nello automatically becomes the first master user. Master users can add any number of other users with master or restricted rights. Besides, all master users can set time-windows for everyone ringing the bell during that time period. These time windows are especially handy for everyone without a smartphone, such as delivery couriers or your housekeeping service.

9

WHAT OPENING MODES DOES NELLO ONE OFFER?

nello one is a small WiFi-enabled chip that upgrades your existing intercom. You can easily install nello one in the intercom unit in your apartment. Now, you can conveniently control your intercom with the nello app and open all the doors you can open from your intercom: you get hands-free keyless entry for yourself, you can set up time-windows for guests without the app or you can grant access to service providers.

10

WHAT HAPPENS IF THE BATTERY OF MY SMARTPHONE DIES?

You don’t need to worry because there will still be the traditional way to enter your home without a smartphone: You can still use your existing, mechanical key as the lock is not exchanged when you install nello one. You can also ask another authorized person (friends, family) to open the door for you. You can also get any other Android or iOS smartphone, download the nello app and login with your credentials to open the door for yourself.

11

HOW DOES THE GPS-ASSISTED HANDS-FREE ACCESS WORK IN DETAIL?

Based on your address or a location you specify in the nello app we know where your main entrance door or garden gate is located. Don’t worry: this feature won’t take a lot of your smartphone´s battery. nello uses a feature called geo-fencing to determine whether you are currently approaching your home or not. Only if you are within some virtual “fence” (around your home), the app will track your precise location and transfer it securely to the nello server. In most cases the location data your smartphone provides will be sufficient to determine exactly when you approach your door or gate because it uses assisted GPS which is way quicker and more precise than GPS alone. Assisted GPS has an accuracy of 1-2 meters while GPS alone is accurate to 3-5 meters - either way, you can be sure that your door won't open automatically while you're still miles away, but exactly at the right time. If for some reason nello can´t detect your smartphone´s location, you can also always press the open button in the nello app.

12

DO I NEED RECEIPTION OF MY WIFI SIGNAL IF I STAND AT MY FRONT DOOR?

Nello doesn’t rely on WiFi as we know that you might be living in the 10th floor with no chance for receiving your WiFi signal on the ground floor. Thus, the nello app is always contacting our backend via 2G/3G/4G to trigger a door opening.

13

HOW DO I USE AMAZON ALEXA WITH NELLO ONE TO OPEN MY DOOR?

If you have an Amazon Echo, you can tell Alexa to tell nello to open the door. So, you can open your door with your voice. The use case is as follows: You are at home and hear your intercom ring or you receive a push notification from nello to inform you about someone ringing your bell. Then you simply tell Alexa to open the door for you. To make this work, you simply need to have installed the nello skill in your Amazon Alexa app and have once logged in with your nello credentials. That’s it.